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Originally posted by DigitelD:
Here is the suggestion that I would like to give to the IT guy, he needs to setup a VPN between the sites and make sure that he has QOS setup at each site.
Most likely the VPN will not help your QOS issues since the VPN will be going over the internet. The VPN QOS might help if you're pushing a lot of data traffic over the connection. However, it migh make it worse since the VPN will require a certain amount of headroom just for the tunnel.