How does the Shoretel handle call routing via the auto attendant if the Voicemail server goes down? I would think that would effect call routing if the voicemail handles the AA, and it goes down, even if the system is set up to route calls in the event of the voicemail being down.
I have worked installs on ESI, panasonic, toshiba, shoretel, and avaya, plus others, and I like the avaya reliability, scalability, and the huge network of support which shoretel simply does not have considering it is so much smaller company with so greatly fewer authorized dealers, and support engineers.
