So instead of leaning on a manufacturer to determine the way we do business, why not let the technology itself do so? Today the carrier is leading the way of VoIP driving the technology to do more. As a hardware vendor we have no control over what our hardware manufacturer will decide to do and in the end, to the customer, it is our fault if they do not make the right move in advancements.
This is why I was advising that if we rent the hybrids to the small customers, they will understand that we have some skin in the game and if we do our own homework we will come up with a plan that fit what they will be looking for in the future. The larger clients require a bigger plan that most of us can not offer so let the carrier (an MSP) take care of them. VoIP “end to end†is the best and most successful way to secure your clients. Nothing in the middle to cause them to second guess the decision we helped them make. It works for me and I have been supporting this model for 4 years now.
