What the heck is an "SO"?

Generally an 800 number is always RCF or pointed to a local number so I don't know what you are talking about with "bringing the circuit to the premises". If you ask for that all they will do is add another local line and point the 800 to that one. So unless you want a separate appearance for the 800 what you have is the way it's done.

Your problem is with the 800 number service provider, not anywhere else.

-Hal


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