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Joined: Oct 2003
Posts: 172
Member
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Member
Joined: Oct 2003
Posts: 172 |
You are right it would be helpful. The closest I was able to come was using the ACD Status by half Hour report and adding in MaxBsy (Number of max busy trunks) and with a little faith it should show max number of calls at one time. Compare that to the FTEAgents field and you may be pretty close. Obviously, test this to confirm.
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