I have a customer that has 2 Polycom SoundStation2W -wireless conference phones.
Both phones have lost communication to the bases.
On the base the power light is on.
I have defaulted them and tried to reregister them but registration fails.

I do not know what happened to them, as why both died at the same time????? in 2 different boardrooms.
Not sure if the computer guy tried to update the firmware and caused the trouble or what?

any help would be appriciated!