STATION LOCK! Yes I mean to shout! Is Vertical listening?
Why isn't Station Lock on the SBX yet? A customer with 20 DSS units (don't ask why) required an emergency service visit 60 miles away because the entire system locked up.
This customer thought they had a bad phone and simply swapped a Phone/DSS combo for the evening shift. Never mind that all the line cords and jacks are labeled phone and DSS. They mixed up the cords and when the units defaulted they began swapping more phones and crossing more cords.
Eventually, everything locked up with every phone in Scout mode and the database was completely defaulted. All the dip switches were in "save" mode but I had to reinitialize and load a backup database. 4 hours were shot with windshield time and site time.
Please make this SBX idiot proof! This has all occurred under the warranty that I gave them. How do I call this user error and not a design oversight? XTS and Triad with Station Lock on would have prevented this.
Please, please, Vertical, address this oversight!
