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Joined: Oct 2005
Posts: 3,124
Member
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Member
Joined: Oct 2005
Posts: 3,124 |
Hijack
Dialing zero won't always get you the operator. I had 2 law offices merge into one location and an AA was created offering 1 for Johnson Law & 2 for Smith Law. Calls would be directed to receptionist(X100) or receptionist(X101) in theory. Pressing zero would take the call to X-100. The receptionist at X-100 got tired of one particular caller that refused to select 1 or 2 so she ask me to provide a solution to break her of that habit.
We redefined the zero extension as an info mailbox that delivered the call back to the main greeting after playing this message:
Pressing ZERO was not an option offered. Your call will now be redirected so you can make another selection. THANK YOU
Problem Solved! You gotta love getting slapped around by an inanimate object! :rofl:
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