I would start by calling each number in the HG seperately, and verify that each number goes to the HG. Have to do this after hours and tell system it is normal business hours, also use a butt set on lines to verify each line was tested. The CPU can be a funny item, but will normally make the same mistake over and over again. It may have one line programmed differently, even tho in DB it shows all being programmed the same, but then again it should happen each time a call comes into that line.

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Voice and Data Cabling in DFW, [email protected]
DnR Communications

Voice and Data Cabling in DFW, [email protected]
DnR Communications