Phones are SPA504's, I did find a post on cisco's site about others having issues SPA504g and hearing aids, the solution was to swap out the hand set for another. I will swap one from the Toshibas we are replacing and see if it fixes the issue. What really gets me is that these phones have been on the desk for 5 weeks, users have been told repeatedly to use them and suddenly when we go live they have an issue...gotta love it.
The mobile extension are logging into the SPA504's. They are connected at the main location straight to the main POE switch. I have a funny feeling its the same caller they are having the issue with. These mobile extensions are for our Crisis lines so the workers can log in from one of three crisis offices. Only happening at the main office. I will be getting an update early this morning when I head into the office.
Speaking of the mobile extensions, is there any way to select the Codec for the mobiles? I cannot find the option anywhere.
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