Things were going great, until the voicemail system melted down the day my vacation started.
4 hours on the phone with Cisco and we had to re-setup the whole system.
The day before it happened I got a call from a worker saying she couldn't use any buttons while listening to messages. What had happened was for some reason her voicemail was recording the options menu as a voicemail message. I should have seen this as a warning. I just deleted the messages and thought nothing of it.
Well the next day I got one message in the logs saying the log file was full and to run the cleanup utility, well thats when things went to hell in a hand basket. DB corruption followed and everything went away.
Cisco's first thing was to upgrade to the latest build of the voicemail software. Of course this made it impossible to use any of my backups so I had to rebuilt all the voicemail, auto attendants and menus.
Tomorrow is my first day back from vacation and I know I am walking into a storm as a bunch of users could not access their voicemail over the Holidays.
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