Found out yesterday that the LEC's circuit is good but the CLEC said they had a disconnect order from NOV2012 which they worked on 09JAN13. My customer doesn't have any record of that request and it didn't come from me and it only took 3 trouble tickets and 13 days for them to figure it out. Of course, the first 2 trouble tickets came back as NTF, problem on PBX which is amazing since their circuit was disconnected. Make you wonder what "testing" they actually do since they never came onsite.

Customer had to resort to POTS lines in the interim and is now going to challenge the CLEC's procedures and test results.

Jon


"It is better to keep your mouth shut and appear stupid than open it and remove all doubt"

Mark Twain