I actually have two offices with the exact same issue. When someone calls in and it goes to voicemail they hear the genral vm greeting and then main phone user's voice mail greeting.

Both systems are Axxess 5.2f2 systems. This is how they are setup.

There is a ring-in created in the CO Trunk Group. The Day Ring-In points to the hunt group ring-n (2000).

The hunt group ring in (2000)is setup so in the members you have the station ext list (P0000) Ring-In and then the call routing announcement 2502 (night mode).

This seems correct to me in both instances. Is this actually a programming issue or did they perhaps setup two general vm messages. This seems unlikely but.....???

Thanks!