Having worked with this the UC500 series since it's inception, and Call Manager Express before that, there is no way anyone could be adequately trained to install this system in 2 days unless you have already been speaking Cisco for years, and even then it is a stretch.
Really the only situation where it comes close to the "easy" deployment that Cisco tries to sell is when it is a green field deployment. Outside of that, it's something different every time.
It also doesn't help that the overall solution is a hodge podge of hardware from the Cisco and Linksys product lines. This is where there is disparity in management support and feature support.
All that being said, once it is installed and dialed-in (pun), it's a solid and versatile system. These little boxes can do ALOT if you want them too. The phones are just one piece of the pie.
Feel free to contact me if you hit any bumps in the road.
Mike
https://www.ketchumits.com
