As mentioned, Workgroups act like an ACD; Users can log in or out, callers can wait in a queue with messages and on-hold music, and workgroups can even have their own voicemail box.
Both can use a schedule, but the Make hunt group busy is useful to act simular to a "Night" key (but without a button to toggle).
Workgroups can be programmed to work simular to a huntgroup. It can be set to simulatiously ring all workgroup members (up to 16).
Since workgroups reside on the server, and huntgroups are on a SG switch, it may be a good design to use huntgroups as a backup for a workgroup. If the server goes down the huntgroups will still work. If you don't have remote servers at each location, and the connection between sites is interupted, then a workgroup also won't work.
Workgroups have a higher capacity then hunt groups. While the system won't warn you, you should not have more then 16 huntgroup members in all huntgroups per switch. If you have enough switches you can assign huntgroups to various switches at each site. If you need more then 16 users per switch, then you should use workgroups.
Last edited by newtecky; 09/17/13 04:34 AM.
