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Joined: Sep 2005
Posts: 840
Member
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Member
Joined: Sep 2005
Posts: 840 |
Create a Call Routing Announcement that plays no greeting and times out transferring to her extension.
Go to Voice Processor\Devices\Applications. Right-click on the right pane and select Create Call Routing Announcement, click OK. Remove the greeting in the Day and Night Greetings folder on your new CRA. Go to Digit Translation and program Timeout to be Transfer to Extension', then the receptionist extension. Under Username for this CRA, type in a name she wants to see when whichever DID is called. Program the DID to ring this CRA and she should see the name you typed in the top 2 lines on her phone.
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