I'm not sure about in desk areas, but the important staff all have something called a First Phone a Motorola device WiFi IP data & 4 antenna diversity for voice. As of 2 years ago the Avaya servers were still in operation. Whatever they are doing on the desks it goes IP immediately and the Avaya devices on the network in the rear were providing local pots connectivity. 1st's were rolled out starting in 2010 for the trial sites, and finally rolled into the last areas of the store this summer.
