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Joined: May 2005
Posts: 456
Member
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Member
Joined: May 2005
Posts: 456 |
No, definitely not on an ESI system. If they need to see caller ID they could set up VIP on a PC at the desk just to give a screen pop from the reception phone, assuming reception doesn't already have VIP. Once VIP is installed they could even use a 3rd party app like Call Clerk that works with the TAPI driver just for screen pops and leave VIP alone. There's a good chance the system has a 4 pack of VIP Pro licenses on it if it was part of a bundle in the last year or 2.
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