True, but I often find that the end user doesn't know what to ask for when selecting service providers; they are only shopping price or falling for a good sales pitch.
Oh, and as it was said earlier, this issue has nothing to do with the brand or model of the phone system.
I don't think that people even realize that different codecs can respond differently to different languages. We are in a new head space and at the moment, most customers who are switching to Voip are not aware of the new landscape. I think the companies who are up front and can weather the storm will come out stronger than ever, but too many companies are more interested in sales than customer retention!
I completely agree that this is not a vendor related problem, it is a standards problem, well actually not even standards related. It is customer decision related but the problem is, nobody is telling the customer that they even have this decision to make and what the consequences are!
