I have an 128+ with dept.290 set up as an ACD group. There are 4 members in the group. Call Waiting is turned off in program 32 for each of the extensions. The users are still complaining that they hear the call waiting tone in their ear. Is it possible that the caller is on a non-ACD call while logged into ACD and ACD calls are still being routed to them causing the call waiting tone? Would the ACD override the programming in program 32? Does ACD consider you available if logged in but on a non-ACD call?

Thanks everyone. Happy Holidays!