atcomsystems.ca/forum Forums TDM Business Telephone Systems Inter-Tel Telephones & Systems ARS Busy

The way outgoing calls work is from the bottom up in the trunk group. You should have a trunk group numbered 92001. Within that TG you will have your LS trunks listed in the trunk list. Whatever order those are in is the order in which they are used. You will want your main LDN at the top of the list in order if the LDN hunts from the telco to roll-overs. With this config inbound start at the top and work down and outbound start at the bottom and work up. This is to lessen the chance of glare. The system will not reserve any trunk for inbound calls meaning it wont allow outbound dialing on it by default. You can configure it that way by creating two trunk groups, 92001 and 92002 and modify ARS to only use 92002 for outbound calls leaving 92001 for inbound only. In that case you would put your LDN trunk in 92001 and the remainder in 92002. You would need to modify the Facilty group trunk list to only order 92002 as by default the only TG listed for each route group is 92001.