I'm glad it all worked out. I know how that can be. Unlike a TDM PBX, with Shoretel you often have to plug into a network manged by someone else.

We don't try to make the IT out to be the bad guy. We want to try and would out issues together. I've ran into some that didn't really know how to build the VLANs in a switch, so I'll help. I ask for a couple static IPs so I don't conflict with his DHCP scope.

One time I had statically assigned about 30 phones so we can finish the job and go home.

We have lost more then 1 account to an outside IT service that also does Shoretel after they convinced the customer that it was better to have only point of contact for both phones and data service.