If it was me, I'd get a new one, but this is my mother-in-law's phone and she's 80 years old and doesn't want anything with frightening digital displays or multiple buttons. So if I took a sledgehammer to this thing, she'd probably go to a thrift store and buy a similarly old phone. Or worse. Seriously, she's got a corded phone in another room that she still uses.
We just need to get some important numbers put into the phone, and dead people removed, and that's about it.
Meanwhile, I contacted AT&T on Facebook, they gave me an email address and and case number, and I've gotten a response saying they're going to put me in contact with someone. Probably some old guy in a basement who has a room full of ancient equipment and dusty manuals.
