Hello all,

I am having an issue with a T1 equipped Nortel system. To make a long story short, I am unable to enter received digits beginning with a 9. I am not sure what would interfere with that ability. The customer does currently have 9 as a destination code to reach their outside lines, would that be an issue?

As a little extra information, they only have one number that starts with a 9, and it was originally forwarded by their telco to another number that was assigned through the system. However, they have recently switched carriers and that forwarding was not copied over. After requesting for them to forward it, I was told I need to "activate" that number on the system before they are able to forward it. Thus my current predicament.

Thanks for any help.