Ed, not sure how much help this will be - but when I was supporting 50 some iPhones at my last job, I always did full backups and restores via iTunes and never through iCloud. I just don't trust it to work 100 percent of the time.
You might also be able to take it to an Apple Store if there's one locally.

Jeff


Jeff Moss

Moss Communications
Computer Repair-Networking-Cabling
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