Wow, -25 db would be hard to hear, even with "new" ears. I have seen some old copper with -11db and the telco walked away and said "that's the best we can do." Even with amplifiers, -11db is a real stretch for most phone systems.

Around here, if one makes a fuss with Verizon, their standard reply is "have FiOS installed." That is their answer to everything. However I recently had a situation where FiOS actually made things worse. It seems they don't have adjustment control over line current and if the line current is low or high (i.e. less than 25 ma. or greater than 35 ma.) then you have to fix it. I have a feeling there is adjustment control and either the techs are being told they aren't able to change it or someone didn't read the specifications from the ONT manufacturer. Since line current is fundamental to proper telephone system operation, I can't imagine an ONT manufacturer would just leave that specific parameter to chance.

Rcaman

Americom, Inc.
Where The Art And Science Of Communications Meet