atcomsystems.ca/forum Forums Other TDM Phone Systems ESI Telephones & Systems CS100 Reception will Not CFWD to a department group

Try pointing the line or DID at an info. mailbox with 1 sec. or less of dead air recorded for a greeting. Forward call to main answer extension when greeting is done playing. It has to be an information not guest mailbox. I have made this work in the past with a IP900 (.25 software) and CS50L (.30 software). Callers will not even notice the dead air. Remember to add the main ext. into the department group 280 if you want that phone to still ring. Hope this makes sense, putting thoughts into typed words don't always work well for me.