Mongo, the only thing I found that I don't like is that if an agent forgets to log out and walks away from their desk, when a call is presented to them, it will ring them indefinitely until another agent is available. So sometimes it rings a phone that is accidently logged in for 3 minutes or so until someone else is free. Ideally, I think it should log the user out if their phone rings for longer than the no answer time.

I tried a few different settings but it didn't seem to change anyhthing.

Aaron