Well I have exhausted all efforts and hope someone here can shed some light. Our unified messaging (fax to email) system in our voicemail server has stopped working. As far as I know, it's been about 2 weeks that I can recall getting a fax (I don't get them often) but an agent in our office brought it to my attention last week.

I did all my basic troubleshooting to make sure our system is ok, from rebooting the entire phone system and just the VM server to checking all settings in my session manager. I called in our IT guy for our network to be sure we were not having an issue there (we are not). I called our email host and they see no known issues. I called in our phone repair people who spent 6 hours here to find nothing wrong. Our last effort was to call our internet provider (Comcast) to see if they are blocking a port for outbound fax to email and they said they are not, although we can’t find any ports in our session manager to speak of. Even the phone repair guy doesn’t know where to find any ports, if any are there. So we are stuck.

If anyone has any further suggestions I would be glad to get them! Otherwise we need to find an alternative fax to email option, which would be a shame considering all of our agents have the DID numbers on their business cards, not to mention the hassle and expense this would cause the office as our phone system already has this ability.

Our system is Inter-Tel Axxess 5000, using database 11.004, DB Studio 1.67 version (Axxess CT Gateway written on server in server room).

Dee