atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner R7. Phone lines keep locking up

My ACS R7 Customer uses RCF all day long, and often has a line get "frozen". The RCF Transfer is performed manually by a user to an extension programmed for RCF and a CF button (F11-x14-80).
It works fine on all lines.....RCF completes and disconnects, and all lines go idle. But every once in a while, a completed call does not release, and the line stays "off-hook", and only a reset command, or re-boot wiil clear the line. I have tested the disconnect supervision, in and out, on all 6 lines OK. But, dang,
every once in a while, the Partner will not release the call.

You mentioned a known Avaya Partner R7 problem of not releasing line trunks, and, an Avaya Patch. Can you tell me if the Patch works and where/how I can get one.

Large Thanks,
Techroy, NJ