thanks for responding and let me try and make more sense.

The MICS box was shipped with the 66 block connected still. I'm just lost getting connected to arris box. Prob the punch downs?

1) Correction the service before was COX and now its COMCAST's arris boxes. Same type of service, has to be my punch downs
2) There are actually two the other one only has one line active.
3) I didn't see how it was connected in previous location.
4) I agree Comcast did setup the arris box.