While I was waiting on my computer to finish updating/start working I was able to figure it out. I wish I would've gotten back on here before I embarked, however. The only thing that's different than before is now that I have everyone added back to the operator group all of the Direct Station Select keys light up on an incoming call. I programmed our 6 keysets to be Direct Station Select buttons 19-24. This was an adventure! Thank you for your help as adding a CALL key back solved the HOLD issue I created changing the CALL keys (1&2) to Direct Trunk keys. I think we're back in business.

Cheers,
Joe