Hello, Panasonic, Comdial Tech needing some assistance.
New customer called with a Call Pilot 100 on CICS.
One extension 22 (the bosses) having a couple problems.
When you dial 22 through the Auto Attendant, callers receive the recording "you have entered an invalid extension".
Apparently some callers can get through by dialing his name through the directory.
User also cannot log into his mailbox to get those messages, Hears "Invalid password" recording.
Password has been reset by user with same results.
I am trying to diagnose ahead of time before going out to the site.
Looking for at least a temporary solution until we can sell them a New system.
I made some remote test calls, when AA answers it sounds like a Hum on the line. I called right back a second time and no Hum and my call went through to X22 when dialed.
Thinking possibly a bad extension port or VM port?
Is there a way to make an intercom call to each voice mail port separately to help test when on site?
THANK YOU for any advice!