So my tech got things working the way we needed.. for the most part.. he wasn't able to get my ESI-Link users able to dial 9 for a line out, have to dial 7009, which we put on a feature key. not a big deal. But my issue is this.. our 'Operator' is at an ESI-Link location, not the main location.. so how do I get the Auto-Attendant to send NR calls, or any Branch ID calls to a 'remote' extension? IE: How do I get AA to route calls to the operator to ext 2001? Or for a particular department routed to ext 3005?

And beyond that, how do I get the ESI-Link users to be able to CFWD to an outside line when they have to dial 7009 first?

Last edited by Backu68; 11/09/16 07:59 PM.