This is also affecting my 'dial 9 for outgoing'. If no line appearance or no cap key, then dial 9 doesn't work. If I use cap keys to avoid using up all the keys with line appearances, then I need a cap key for each outgoing path needed.

In other words, if ext 101 is using trunk 1, then ext 102 with only one cap key dials 9 and gets a busy. If I have to add cap keys, why not add line keys?

In the SL1100, I thought dial 9 just grabbed a line in the priority order of 14-05, etc.. Not so simple on the 9100?

Thanks.
Jim