We have an Axxess system with program ver. 8.100 and system ver. 8.103.

The issue we having is with one user. Whenever she is on a call any incoming outside call goes straight to her voicemail, but internal IC gets a busy signal. Is there any way to turn off the straight to VM for the outside calls? I've looked in the forwarding path but dont know what I should be looking for. Any help would be appreciated.

Thanks,
Thai