the IVR is tied into their refill database and no inmail. I worked with Sotel tech support and got it working according to them their is an issue with the SL1100 and some programs needing a login-logout after uploaded from PC Pro for the program changes to take effect. so we were able to create a department group with the IVR ports then I created another department group containing all the phones set the pilot number to 81 (which is what the IVR was programmed to transfer to on dial 0 ) and it all appears to work. As I was cleaning up though I noticed the blue light on the KSU had changed its behavior, it is now blinking blue 3 times pausing red 1 time and repeating. Does anyone know what that means?