I am trying to help my daughter out at her new job but striking out. She made a simple request so I thought. They have a Samsung Officeserv and I have tried the 200 access but when i get to the dial 722 I get "Not Permitted". I She is wanted to fix the buttons on a side car as it only goes to ext 240. She needs some extensions that go up to 251. I have tried using 800, but not able to get the correct password for it either. I have no interest other then to help her out so she can do her job better, company has had system installed since 2012 and not service since. They currently do not have a vendor to provide the information about it as it was friend of friend kind of install.

"It works on our end so it must be fine."