atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Brand new IP Office doing cold start during selector code selection

My tech is Avaya certified. we followed all procedures. Seems the cabinet was an out of box failure.
When incoming calls were answered and then hold or transfer key was selected unit did a cold re-start.
I welcome any further comments, especially about gray/ grey market items.
Thank you