long ago and far away, a faithful old customer had a fire. being service oriented i and several of my cohorts bent over backwards to get this customer back in business including provision of serious equipment because, we all just knew this faithful customer would do all the right things. a few weeks later, he bought a new system from a competitor. we certainly learned from the situation.
What happened to you has happened to all of us at one time or another. Unfortunately there is very little loyalty in this business. I have a couple customers where everything is done with a handshake, with everyone else, it's not a deal until they sign on the dotted line.
