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Joined: Jan 2016
Posts: 3
Member
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OP
Member
Joined: Jan 2016
Posts: 3 |
Hello all.
I have a customer with a CIX40 and Stratagy voicemail.
The customer wants the following senario:
Day / Day2: customer calls in. If all lines are idle the first line rings (no problem). If that line is busy, it goes to the second line. If all lines are busy, the user is sent to a queue where they can wait or press 0 for emergency request.
I have looked in both manuals I have for queuing, but can't find anything. So either I am looking in the wrong place, or using the wrong terms.
Does anyone have step by step how to that I can get?
Regards
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