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Joined: Aug 2014
Posts: 26
Member
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OP
Member
Joined: Aug 2014
Posts: 26 |
I am a novice on these Officeserv systems, but I have a customer who has a 7100 system installed. It has an existing auto-attendant setup which just has a main menu with 7 options. They are splitting the company in to 2 divisions shortly and so they want to change it and have press 1 for company A and 2 for Company B, then a set of 5 submenu options under each company with options such as press 1 for sales, 2 for contracts, 0 to return to main menu, etc.
From what I can tell you have to setup the auto-attendant through the web interface and it appears it is currently set to forward to the relevant extension when someone presses a menu option. I am slightly confused over splitting the existing setup in to a main menu and 2 submenu's, can anyone advice how best to do this please.
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