If I look in the CTI Configuration tool under the Device List tab I see Ext.216. I have 1 Client that has a Premium license and I log into the Client under Preferences-BLF-All-Properties Ext.216 is missing. If I log in on the Web and not the Client same results. I have performed multiple resets of the Server blade and the PBX. Is there a place in programming where I can tell an extension not to appear.