I had something worse than that with XO communcations. They had pre-installed all of their equipment so on cut day there were no techs onsite, just a piece of paper with a phone number to call. We get into the cutover and nothing is going right. A couple of hours later they ask me unplug the customer equipment. I do it. They tell me that I haven't done that right. So I have to explain (in detail) what I unplugged from where. They still don't believe me. We start comparing notes about circuit ID's and company addresses, and IP addresses. Turns out they had duplicated IP addresses in their system. They were accessing equipment in Atlanta, GA. I am in St Louis, MO. There is no fix for this. They had to send to site another router. Meanwhile the customer has no internet at all. Part of the cutover caused ATT to decide to drop the DSL connection for the customer. So 10 days later when the new equipment finally arrives I go back out and actually get everything hooked up .

The Cloud is just someone else's computer!