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Joined: Dec 2005
Posts: 9,166 Likes: 8
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,166 Likes: 8 |
Does the customer utilize an auto attendant? If so, check to see that Comcast is providing a positive disconnect. Specifically, Comcast needs to momentarily kill the voltage on the line to indicate to the auto attendant that the calling party has hung up. Without the disconnect indication, the auto attendant will keep the telephone line seized, and the Timeout action setting would dictate what happens from there.
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