atcomsystems.ca/forum Forums TDM Business Telephone Systems Nortel Telephones & Systems MICS 6.1/Call Pilot Varied Ring treatment

My answer was just for this bit "but it the five rings and different mailbox I am having trouble with" as I was reading on my phone.
That was a 24/7 setting yes

Here is some guide lines:
-Lines can only have one table answer, this setting is 24/7
-You cannot change the Ring Count, that is a 24/7 setting and only "Service Modes" in KSU programming can override this (probably what you have on Sunday)
-You can have different CCR Trees activated through out the 4 parts of the day (Morning, Afternoon, Evening, Non-Business)
---no matter what setting you make it will be 24/7.
---you can have a CCR play longer or shorter than other days by changing the time under each day for Morning, Afternoon, Evening, Non-Business

I think it makes it easier if CCR answers right away to do any trickery

Then you could have:
CCR Tree 1 - For sales press 1 - points to HG1 (221,222,223,247) HG01 Q timeout 15 secs
CCR Tree 2 - For sales press 1 - points to HG2 (247) HG01 Q timeout 30 secs

Have CCR 2 play at Lunch

Adjust time for lunch Thursday and Saturday accordingly.
For other days you would have to do some bizarre timing:


Morning Afternoon Evening Non Business
CCR Tree: Tree 1 Tree 2 Tree 1 Tree 1
Monday: 08:00 AM 01:00 AM 05:00 PM 08:00 AM (and Tue, Wed, Fri)

Thursday: 08:00 AM 05:00 PM 08:00 PM 08:00 AM

Saturday: 01:00 AM 08:00 AM 03:00 PM 08:00 AM


There is just too many variables to give a proper answer because we do not know the full scope.