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Joined: Apr 2009
Posts: 80
Member
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OP
Member
Joined: Apr 2009
Posts: 80 |
I set up a customer with a small call center using ACD. Their calls come in on a PRI, and every thing works great.
Now they want to have 3 agent groups on the same group of lines. I set up a greeting with the options to tranfer to 3 acd groups. The call transfers and rings into an agent, but the next caller will just ring till the agent frees up. The caller will not seem to go into que. The call sequence table is set up the same as like the one that was working with the one group. I think my thinker is melting.
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