Having the trunk DIL to a VE on the phone sounds good. That will allow me to program CF Busy and NA, when the VE is busy or no answer, but what about when the user's regular extension is busy on a transferred call or an intercom call? If I CF the regular extension, then regular callers, etc. will go to the VE's mailbox. Don't want that. Regular calls should go to user's regular mailbox, Callers from the new trunk should go to the VE's mailbox.

I'll be on site tomorrow and try some of this.

Jim