I was down at the site on Friday and was able to capture a couple of files on wireshark. I also had a spare 7030 cabinet so I made a backup of the s/w and restored to the other cabinet just to rule out and had same issues on 2nd cabinet. The provider has fiber coming into the building and one port goes to the sonic wall and another port to the session border controller. I reset the session border controller and afterwards they could make calls out but if an outgoing call was put on hold, when retrieved there was no audio in either direction. I worked with the provider and of course they are sure its a setting in the Samsung. I do believe you are correct, Nameless that they aren't following port change but I could not convince them of that! I'm not to up on reading the wireshark capture files to back up the port changes theory. At this point they can make calls , just don't put them on hold.
Thanks for your insights and help, Nameless, I really appreciate it!