2 notes:
I worked for/with the company that developed the (i)view and they never made it to sniff VoIP packets on the Mitel 5000.
2nd if there are hunt groups programmed in the systems database, a supervisor in the hunt will have access to silent monitor others that are members in that hunt group. Be aware the hunt group could be created and not used for anything except monitoring. Who ever has admin DB programming access could potentially use this. Good Luck.


Inter-tel Axxess, Mitel CS/HX5000, MiVoice Office CCS/CSM, VPU, EM, ATM4, A+, CTP+, NET+, OAISYS, Audicodes, Polycom, Spectralink, NEC Red, Samsung, Mitel Call Recording, Mitel MBG, MiVoice Office, Xarios. Mitel Phone Manager